Terms & Conditions
About Us: Pen Collection is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
First Stop Stationers
3 Library Place,
Manor Way,
Chepstow,
Monmmouthshire,
NP16 5HZ,
UK
Phone: 01291623999
Fax: 01292630983
Email: firststopstationers@btconnect.com
576 2802 23
Making A Purchase: Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling: Shipping on all UK orders over £75.00 (exclusive of VAT) is free. Postage on all other items begins at £3.00 and may vary with heavier orders. For all orders outside of mainland UK please email or phone in advance and we'll work out the shipping costs.
Delivery Schedule: We deliver your order right away. Orders from other sections will normally be delivered in 1-5 working days, subject to availability.
Back Orders: If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges: For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free.
Credit Card Security: When the order is placed at our website, credit card numbers are taken securely by Sage Pay, a third party payment gateway, and they are not held by Pen Collection. They are not held in clear text on any web site.
Reaching Us: If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01989768600 (International +441989768600) or fax us on 01989768600 or write to us at One Stop Stationers, 6/7 The Maltings, Ross-on-Wye, Herefordshire, HR9 7YB, UK
Privacy Policy: Pen Collection does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart.
Returns Policy: Any unwanted items must be returned unopened in the original packaging and received here within 7 working days of despatch from us.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
